Project/Program Management – Program Manager II 9880-1

Project/Program Management – Program Manager II 9880-1

Job Responsibilities:· Support the Business Process Strategic Program Manager(s) by way of standard implementation/project methodology (e.g. mobilize, plan, prepare, design, build, transition, stabilization and close)· Conduct process discovery workshops, where necessary, to support larger global operations initiative to understand current state processes, variance and drivers· Maintain project risks, issues, actions and mitigation defined by the Program Manager as appropriate· Own project reporting and cadence to ensure all cross-functional stakeholders are informed throughout the research lifecycle· Draft & administer communications needed for securing and informing Process SMEs for research purposes· Manage mobilization of process discovery research including project plan, reporting and discovery capture documentation· Evaluate current recruiting processes and discovery output which assists a Program Manager in developing an automated and scalable global recruiting strategy· Investigate and synthesize ways to improve existing processes and fix pain points through automation, streamlining and/or shared service model(s) in partnership with the Program Manager· Build initial drafts of recruiting workflows and processes· Articulate clear problem statements, root causes, risks & process implications related to current state in a workshop type setting· Advise cross-functional partners on process challenges across the recruiting organization to help drive future process, policy & product enhancements· Collaborate with applicable XFN partners, such as UX Research & Analytics, to overlay research outputs to ensure findings are all-inclusiveMinimum Qualifications:· 2-4 years of project or program management and/or consulting experience with focus on Recruiting, HR and/or Operations· Experience creating and managing project governance (project plans, documenting meeting notes, project risk/issue identification and mitigation)· Experience supporting process improvement projects with proven record of increasing operational efficiency· Experience working with recruiting tools and systems· Experience inputting process change impact analyses to help drive subsequent training and communication strategies· Experience working with cross-functional partners throughout a project or implementation lifecycle· Experience working autonomously with proper time management and multi-tasking experience across concurrent priority projects· Experience working across various levels of the organization while building trust and fostering collaboration· Experience using MS Office tools (Excel, PowerPoint, Word, Visio or other process mapping software)· Experience presenting organizational and process flow content to broader audiencesPreferred Qualifications:· Experience working in tech-industry or start-up environments· Analytical and problem-solving skills· Previous experience supporting a Project Management or Ops function· Experience working in a fast-paced environment

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