Project/Program Management – Program Manager I

Project/Program Management – Program Manager I

Infotech Sourcing
– Menlo Park, CA

Job title: Project/Program Management – Program Manager IDuration: +1 year with a scope of possible extension or conversionJob Type: W2┬áJob Description: Research and Survey Review Support*Responsibilities*Survey Reviewer Pool Management, Overview, and Support-Manage the pool of survey reviewers including scheduling, communication, and support-Create a monthly calendar to ensure 24-hour coverage of the review ecosystem-Perform schedule updates to the calendar due to scheduling conflicts, alterations, and outages-Provide prompt support and communication to affected survey review flows in review toolingResearch and Survey Review Support-Coordinate with multiple cross-functional partners to drive reactive support solutions-Provide accurate, time sensitive, and effective assistance to researchers-Respond to technical questions about the survey approval process-Triage tooling bugs and escalate to cross-functional partners-Manage communications for ongoing support items, system bugs, and solutions-Handle escalation requests for surveys with tight turnaround times-Reassign reviews, manage survey flows, and approve special use-case surveys*Requirements*-BA/BS Degree-3+ years of technical support experience-2+ years of administrative or project management experience-Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner-Experience understanding user needs, gathering requirements, and crafting solutions-Ability to communicate well to a variety of audiences-Track record of building cross-functional relationships Posted On: Tuesday, May 11, 2021

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