Project Manager

15 Nov Project Manager

Job Title: Project/Program Management – Project Manager IIDuration:12-24 months with extension or conversion.Approved Meta Remote Locations: Baltimore, MD,Boston, MA , Houston, TX , Los Angeles, CA , and San Diego, CA, NYSummary:We seek a project manager to work closely with Operations, UX Research, Legal, and Developers to maintain our Survey and Research Review operating model.Job Responsibilities:- Work closely with the Global Research Operations team to support Meta’s internal review processes for Research- Manage the pool of reviewers including scheduling, communication, and support- Manage the on-call rotation calendar to ensure 24-hour coverage of the review ecosystem- Provide prompt support and communication to affected review flows in tooling- Manage and coordinate training documents and materialsProvide support for Research and Survey Review process- Coordinate with multiple cross-functional partners to drive reactive support solutions- Provide accurate, time sensitive, and effective assistance to researchers- Provide support to users of the survey and research review process by responding to researcher inquiries in a timely manner- Triage tooling bugs and escalate to cross-functional partners- Manage communications for ongoing support items, system bugs, and solutions- Handle escalation requests for surveys with tight turnaround times- Reassign reviews, manage survey flows, and approve special use-case surveysMinimum Qualifications:- BA/BS Degree- 3+ years of project/program management experience- Excellent organization skills, with the ability to multi-task and juggle multiple competing priorities in a fast-paced environment- Strong interpersonal, collaboration and communication skills- Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner- Experience understanding user needs, gathering requirements, and proposing solutionsPreferred Education/Experience:- 1+ years of technical support experience