Program Manager III 35470-1

Program Manager III 35470-1

Job Title: Program Manager III 35470-1Duration: 12 Months with possible extension or conversionJob Type: W2Job Location: New York, NYJob Description:The main function of a program manager is to plan, direct, or coordinate activities in such fields as research, process operation, contracting, materials and enablement development, or any other non-IT based project.Job responsibilities:For the Workplace product:- Complete Workplace Tech Partners contract completion- Complete annual Workplace Tech Partner compliance cycle, scoring partner performance that informs their partner tier (and associated benefits)- Work with Business Engineering to document and monitor annual app review & security review compliance cycle across all Workplace Tech Partners- Route Statements of Work for signature and issue Purchase Orders for funded annual Security ReviewsFor the Quest product:- Support the launch of Quest ISV partner registration, onboarding, and contracting.- Ensure appropriate marketing, comms, and reporting channels are set up to successfully handle inbound of partners.- Support Partner Success and Partner Managers on inbound partner lead qualification, routing, and onboarding (or disqualification).General:- Partner with marketing to tell the story of our ecosystem through key content creation:- Partner Recruitment and Enablement materials across our suite of products – platform overview pitch deck (key product surfaces, our APIs & permissions), partner success stories.- Work with Partner Success on ‘build’ partner onboarding, outbound comms, work with Product & PMM on educating our partners on new platform capability launches (new APIs, webhooks) and capturing key- Partner feedback on product roadmap requests, partner experience improvements.- Build and maintain partner database, infrastructure and tooling: Salesforce CRM, Partner Relationship Manager tool, Partner Home tool.- Lead Partner Data measurement & analytics to: monitor ecosystem health (e.g. new integrations, new apps, partner churn risk, partner offboarding.)- Process documentation of partner lifecycle and journey across our suite of products.• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.• Confer with cross-functional teams to discuss project specifications and execution plan.Skills:• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.• Strong ability to work independently and manage one’s time.• Strong knowledge of operating principles involved in program management and process optimization.• Knowledge of tools such as MS Word, MS PowerPoint, MS Excel, Salesforce etc.

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