Program Manager II [33654]

Program Manager II [33654]

Job: Program Manager II [33654]Type: W2 ContractReq: 33654Duration: 9 Months with possible extensionClient: Social Media LeaderLocation: Austin TX*Must be authorized to work in the United States*Description:Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we’re just getting started.Product and Service Operations (PSO) mission is to build a service engine that solves today’s customer problems and prevents tomorrow’s. PSO teams are involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses, and advertisers on Facebook by ensuring they have the tools needed to succeed. We embrace a culture of innovation, ownership, and accountability and are uniquely positioned at the intersection of product and service. This allows us to partner with teams across Facebook to drive our business forward by representing the voice of the community to improve their experience, implementing in-product solutions, enhancing customer support operations, combining quantitative with qualitative signals to drive product launches, and focusing on data management and scaling measurement outcomes.The PSO Vendor Quality team is seeking a Contingent Worker (CW), who is passionate about providing a world-class client experience with Meta’s business and marketing solutions. This CW will be responsible for collaborating with Quality Program Managers (QPM) to support, plan, direct, or coordinate activities in such fields as project manager, statistical process control (SPC), research, etc, or any other Quality based projects.Responsibilities:Perform data analysis to identify key opportunities for operational and CX improvements.Present results, explain proposals and report findings to the team.In collaboration with Quality PMs, build data-informed execution plans that drive continuous improvement to enhance operational performance and client experience.Identify areas of inefficiencies and create scalable solutions to address the gaps.Minimum qualifications:BA/BS or equivalent 4-year university degree.2+ years experience as a project/ program manager.Verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.Strong ability to work independently, individual time managementExcellent analytical skills with a proven record in complex problem-solving situations using data.Self-starter, capable of working as part of a global, cross-functional team.Preferred qualifications:Quality/Process Improvement certification (COPC, ASQ).Project management certification (ie, PMP, Prince2, Agile).Six Sigma (Green Belt – Minimum Requirement).Strong knowledge of production processes, quality control, costs, and other techniques for maximizing planning & execution effectiveness. (A Plus).Experience with both front-office and back-office customer support environments. (A Plus)

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