Program Manager II (16366-1)

Program Manager II (16366-1)

Infotech Sourcing
– Menlo Park, CA

Job Title: Program Manager II (16366-1)Type: W2 ContractDuration: 12 months with scope for extension/conversionClient: Leading Social Media CompanyLocation: Menlo Park, CARequest ID: 16366-1**Must have US Work AuthorizationSummary:We are looking for a Project Manager – Intake to join the Learning Operations team who can help scope and project manage requests that come to our Learning Operations team. We need someone comfortable with operating within an ambiguous environment and is proactive with their follow-ups on action items and next steps. This role will need to thrive in managing multiple projects while keeping a close eye on tracking key data and insights. This person will need to be able to communicate with clients and work with the rest of the team to achieve this. Ideally this person will also have a high level of attention to detail and be comfortable with creating regular summaries on volumes of requests managed including insights on duration of requests based on data we’ve captured along the way.Job Responsibilities:• Own the daily review and triaging of requests that come to the Learning Operations team for actioning• Follow and improve the current processes on moving requests through scoping and into delivery in partnership with multiple stakeholders• Manage multiple concurrent projects and/or projects with multiple workstreams that require inputs from cross-functional stakeholders• Manage and escalate project risks and issues as appropriate, and establish success metrics for projects and ensure performance is tracked and measured• Investigate ways to improve existing processes and fix pain points through automation, and streamlining• Measure the outcomes and outputs of projects and process improvement endeavors and leverage quantitative results to inform direction of the business• Manage cadenced and periodic written updates/summaries on progress, open items, and next steps• Create quarterly summaries on work completed including volumes, turnaround times and qualitative insightsPreferred Skills/Qualifications:• 3+ years of experience in project management• Comfortable with learning about and using new technology• Experience working through ambiguity and uncertainty• Succinct written communication skills• Experience working with cross-functional teams• Process improvement experience• Experience working on concurrent priority projects• Problem Solving Experience• Experience in Google SuiteKnowledge of MS Excel data analysis/manipulation, including pivot tables, VLOOKUP, and chart creation• Experience in high-tech environment• Experience working with Learning & Development• Experience working with or in support of diverse communities• BA/BS degree Posted On: Monday, September 20, 2021

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