Program Manager II 15196-1

Program Manager II 15196-1

Job Description: Product and Service Operations (PSO) mission is to build a service engine that solves today’s customer problems and prevents tomorrow’s. PSO teams are an operations driven organization, involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers on Facebook by ensuring they have the tools needed to succeed. This position will partner with internal PSO New Products team members, providing operational execution support to help project manage test campaigns (alpha/beta) for Facebook unmanaged advertisers – maintaining quality and efficiency throughout the end-to-end testing process. The ideal candidate will have a strong background in Facebook advertising effectiveness and project management, along with a natural curiosity to understand how things work. They should be passionate about Facebook, analytically minded, a great communicator, and able to partner with other XFN teams.Day-to-Day Responsibilities/Scope:Manage, monitor, build, and recruit for new product testing opportunitiesWork extensively with cross-functional partners – e.g. Product Marketing, Marketing Science, and Data Science teams — to scope test design/requirements, manage test launches, test monitoring, analysis and overall seamless test executionCommunicate across audiences, effectively understanding and utilizing escalation paths, and updating stakeholders including liaising with internal cross-functional teams to troubleshoot and problem-solve issues that arise during testingFacilitate meetings, discussions and document project status and key decisions madeAccountable for driving delivery of multiple 1-6 month long projects from start to finishQUALIFICATIONS:2-4 years work experience in a program/project management capacity or account management/client solutionsAbility to prioritize and manage tasks within an environmentComfortable dealing with ambiguity and unstructured problemsOpen, collaborative and proven team player, with an ability to initiate and drive projects to completion with minimal guidance or supportAdept with Facebook’s business tools (e.g. Ads/Business Manager)Bachelor’s degree

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