Program Manager I – 34738-1

Program Manager I – 34738-1

Job Title: Program Manager I (34738-1)Type: W2 Contract Duration: 12 months with scope for extension/conversionClient: Leading Social Media CompanyLocation: Baltimore, MD, Boston, MA, Houston, TX, Los Angeles, CA, and San Diego, CA, New Jersey, NY**Must have US Work Authorization**Meta Authorized Sales Partners (ASPs) are personal, locally accessible marketing advisors that bring high quality sales service and consulting to agencies & direct advertisers in previously underserved emerging markets. Meta ASPs currently operate in 21 countries with expected growth in other regions and countries. These partners go through a rigorous selection and training process and hire local teams who are physically accessible as trusted advisors to their clients. The ASP Program is focused on identifying, selecting, enabling and scaling these partners and on empowering the regional sales teams who directly correspond to these partners. Together with a cross-functional team of experts we enable these partners to diagnose a client’s marketing needs and deliver strategies that drive measurable outcomes.Job Responsibilities:Manage and evaluate customer service operations, improving interactions with ASPs and clientsImprove integrity operations that enhance the ad experience for users and protect Meta clients and partners from riskUnderstand existing business integrity framework and improve business integrity process and toolsCoordinate and run education sessions on Ads and business integrity best practicesPresent and explain proposals, reports and findings to clients.Collaborate with partners at all levels to deeply understand their needs, drive adoption of our solutions and processes and initiate corrective action against negative trendsOversee the definition of business health metrics and development of dashboards that provide an accurate state of the operation at all timesEstablish high standards in partner growth & enablement, allowing best practice knowledge to travel seamlessly to benefit all local teams for all ASPsBuild closed feedback loops, allowing for a dynamic evolution of the program based on new insights into partners’ needs, as well as informing broader advertising product strategyCoordinate Projects and move them through different stages of developmentMake detailed plans to accomplish goals and direct integration of technical activitiesManage and provide support to internal and external stakeholders.Skills:• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.• Strong ability to work independently and manage one’s time.• Knowledge of business principles involved in strategic planning and resource allocation• Strong knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, etc.• Ability to work within a global team environmentEducation/Experience:• Bachelor’s degree• Strong project or program management experience. Strong communicator.• Experience in new, undefined environments with multiple, often conflicting priorities• Knowledge of organizational dynamics in large and small organizations. Operating experience with cross-functional/virtual and remote teamsPreferred Qualifications:• Experience in consumer tech and/or digital advertising space• Experience working with emerging markets• Experience identifying and evaluating policy violations

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