Product Community Program Coordinator

Product Community Program Coordinator

Job Title: Product Community Program Coordinator 35962-1Duration: 6 Months (W2 Possible Conversion)Location: Austin Texas (Remote) Also Open to: Baltimore, MD, Boston, MA, Houston, TX, Los Angeles, CA, and San Diego, CA.Summary:The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project.Facebook is seeking someone with community management, customer service, research, and/or marketing experience to help grow, manage, and moderate multiple feedback communities of users that support the improvement and development of different Facebook business products. As part of the New Products team within our Global Marketing Solutions org, this person will work directly with users of our products providing support, testing new products, and developing engagement content and materials so our users are educated on updates, changes, and best practices of our products. The ideal candidate has a passion to advocate for our users’ needs, able to translate the feedback from our communities into actionable insights for the product team. This person will be working closely with our cross-functional partners – from product, eng, product marketing, product operations, research – to solve problems, drive improvements, and provide our community members with high quality support from Facebook directly. Proven process management, problem-solving, customer service, and analytical skills are requirements, as is a keen attention to detail and operational excellence.ResponsibilitiesAct as point of contact in building new external feedback communities and growing current feedback communitiesModerate feedback groups in an efficient and effective manner to ensure high quality support and interactions with our usersGather learnings and generate insights for product teams to help Facebook further develop and evolve our productsSupport content development for communities to communicate to members effectively on product updates/changes and grow community engagementManage facilitation of webinars, in-person community member events, recognition programs, and research opportunities for membersSkillsBA/BS degree required2+ years professional experience with community management, customer service, marketing, UX Research, and/or operations experienceAnalytical thinker with problem solving and project management skillsExperience resolving and communicating about issues with both technical and non-technical audiencesStrong written communication and presentation skillsExperience working with multiple cross-functional teamsHighly motivated and able to thrive in a constantly changing environment and execute in a timely fashionStrong written communication/presentation, Community management or customer service, project coordination  

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