Online Operations Agent IV (17069-1)

Online Operations Agent IV (17069-1)

Infotech Sourcing
– Menlo Park, CA

Job Title: Online Operations Agent IV (17069-1)Type: W2 ContractDuration: 6 months with possibility to extendLocation: US – CA- Menlo ParkClient: Leading Social Media Company*Must have US Work Authorization* Job Description:  The main function of an online operations agent is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical online operations agent is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.Job Responsibilities:• Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.• Act as escalation point for clients/customers.• Approve the referral of unresolved customer grievances to designated departments for further investigation.• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.• Solicit sale of new or additional services or products.Skills:• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.• Strong ability to work independently and manage one’s time.• Strong ability to accurately document and record customer/client information.• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.• Previous experience with computer applications, such as Microsoft Word and PowerPoint.Education/Experience:• High school diploma or GED required. Posted On: Tuesday, October 5, 2021

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