HR Coordinator or HR Customer Service 18082-1

HR Coordinator or HR Customer Service 18082-1

Job Title: HR Coordinator or HR Customer Service 18082-1Duration: +12 months with a scope of extension or conversionJob Type: W2Job Location: Austin, TXJob Description: More resumes needed: Looking for at least 3 years in HR, can handle queue work, Solid understanding of offboarding, policy, background checks!Summary:The main function of the HR customer service representative is to create and deliver a seamless and positive employee experience across the entire employee lifecycle. A typical HR customer service representative is responsible for determining an employee’s issue or question, offer possible solutions and answers providing follow-up as needed, and completing employee data changes via our HRIS.Job Responsibilities:• Provide outstanding support to employee and internal stakeholder inquiries around processes, policy, and issues related to onboarding, offboarding, benefits, payroll, and/or employee movement.• Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems and escalate issues or re-assign inquiry, as required.• Execute with accuracy and high standards, the delivery of transactions and processes.• Maintain a commitment to our key performance indicators (KPIs) around accuracy, responsiveness and completeness.Skills:• Proven customer service experience with strong verbal and written communication skills.• Strong attention to detail and accuracy.• Strong ability to accurately document and record customer/client information.• Minimum 1+ years HRIS experience (Workday Preferred)• Experience exercising independent judgement and discretion while utilizing company policies and practices to determine appropriate action.• Experience supporting employee life cycle operations (e.g. onboarding, movement, offboarding, etc.) or various aspects of HR ad hocEducation/Experience:• High school diploma or GED required.• 1-2 years of HR experience

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