GENERAL MANAGER RESTAURANTS

GENERAL MANAGER RESTAURANTS

GENERAL MANAGER OF QUICK SERVICE RESTAURANTS (QSR)  JOB OVERVIEWOur Clients bustling marketplaces contain a variety of quick-service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at a Client location, collaborating closely with Retail and Full-Service Restaurants.  Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas.  Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales Ensures the team always offers a consistent, high level of service to all guestsExecutes strategies around pricing, merchandising, new products, and promotions aimed at increasing efficiencies and driving sales Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and laborPartners with senior leaders and the corporate team on the QSR business growth strategy for the storePrepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goalsEstimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specificationsAssists with employee payroll, scheduling and terminations as neededDocuments, investigates and resolves employee and guest incidentsPerforms other duties as required or assigned QUALIFICATIONSBachelor’s Degree6+ years of management experience in a high-volume, fast-paced quick service or counter service venueExceptional communication, leadership, motivational and team-building skills Demonstrated problem-solving, organizational, analytical and business management skills Advanced proficiency in Microsoft Office and common retail Point of Sales systemsExperience and knowledge in coffee, coffee production and manual espresso machinesExperience with Italian food products and wine preferred  JOB REQUIREMENTSAvailability to work onsite with a flexible schedule often including evenings, weekends and holidays Availability to travel up to 10% of the time Ability to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingAbility to operate equipment such as a manual espresso machine, drink blender, juicer and cash registerBENEFITS AND PERKSMedical, Dental, Vision Insurance and Paid Parental LeavePaid Time Off, 401K with company match, Commuter Benefits and Plum BenefitsDiscounts at the Restaurant  

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