Community Operations Specialist IV 35362-1

Community Operations Specialist IV 35362-1

Job Title: Community Operations Specialist IV 35362-1Duration: 3 Months with possible extension or conversionJob Type: W2Job Location: Baltimore, MD, Boston, MA, Houston, TX, San Francisco, CA, Los Angeles, CA , and San Diego, CA Job Description: The Community Partnerships team’s mission is to empower community leaders to start, grow and sustain meaningful communities around the world. Our team serves community leaders to understand and address their needs in sustaining and strengthening their communities. We are responsible for establishing and managing strategic relationships with these important partners.The Facebook Community Manager Certification is a standardized professional training and certification aimed at establishing best practices and standards around community management and professionalizing the community management industry. This program aims to empower community managers with the increased capacity to build, grow, scale, and connect communities more meaningfully. The audience includes, but is not limited to: community leaders, brand managers, and social managers who possess the skills and knowledge for managing, scaling and connecting online communities, and understand platform policies and regulations.We’re looking for an experienced Community Manager to join us on the Community & Impact Partnerships team. You will be responsible for helping to manage the community experience for the Certification program. You will be creating content, hosting video calls, managing group operations, engaging with and inspiring community managers, and strengthening our connection with group members in two Facebook Groups. You will connect and support Certification candidates who are preparing for the exam, as well as Certified Community Managers who are continuously working toward personal and professional development.We are looking for someone who is both a team player and self-directed. If you have worked as a professional Community Manager and you are passionate about building and supporting leaders, then we’d love to meet you.Responsibilities-Facilitate development of peer-to-peer relationships among Certification candidates and Facebook Certified Community Managers.-Present key concepts and curriculum during educational study sessions, office hours, and roundtable discussions to help community members connect, learn, and succeed-Track, analyze, and communicate key quantitative metrics to develop and execute against program goals-Work closely with a cross-functional team to advocate for community needs-Advocate for the Certification community members within the Facebook organization by sharing stories and highlighting successes.-Participate in content creation, dissemination, and help manage the content calendar.-Handle day-to-day community moderation of multiple growing Facebook communities.Minimum Qualifications-3+ years of community management experience for a brand or nonprofit-Experience in content creation and dissemination-Experience with group facilitation, particularly using Facebook tools like Rooms and Facebook Live-Experience working cross-functionally with an array of internal teams and stakeholders, prioritizing tasks, and managing deadlines to balance short-term needs with -long-term strategic initiatives in a fast-paced, entrepreneurial environment-Understanding of Facebook Groups/Pages management tools-Facebook Certified Community ManagerPreferred Qualifications-Experience working on a global scale with both internal and external partners-Experience working closely on data and insights to report out the impact of community engagement-Experience in coaching others and sharing community management best practices-Experience in community leadership outside of the Facebook Groups platform a plusTop 3 must-have HARD skills:1. Community management (Facebook Groups) strong facilitator conducting events2. Content Creation- strong written communication skill3. Professional Community Management experience – driving business goals; business strategyGood to have skills:1. Education, coaching, learning and development2. Savvy in Design3. Canva

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